all questions answered
1.How can I choose the best product size for my pet? We advise you to always refer to the size chart and product description in every product page to make sure you are selecting the right product size for your pet. If in doubt, please feel free to contact us on info@barksnpurrs.ae

2.Why are you charging me a shipping cost? please note that only orders above AED200 are eligible for free shipping locally. Orders below AED200 are not eligible for free shipping and are at a flat rate of AED20 for local deliveries.

3.Do you ship to the GCC or worldwide? We currently do not have a shipping partner to support international orders, but we are happy to supply you with different shipping options and prices for your consideration.

4.Can I add/remove/change items from an existing order? Once an order is submitted, if you need to update items on your order, please contact us as soon as possible. The easiest way would be to create a new order with your updated items and cancel your existing order.

5.Can I change my shipping address on an existing order? Once the order is placed you can’t update your shipping address on the website. Please feel free to reach out to us so we could support you with possible solutions.

6.Can I cancel an order once it has been placed? f you had a change in heart on an order placed, please contact us AS SOON AS POSSIBLE for cancellation. We’ll make every effort to cancel your order. In some cases, we may not be able to cancel your order since we ship so quickly. In these situations, we may need to process a return once your order has been delivered.

7.What are your payment methods? We provide card payment on delivery
8.What’s your shipping policy? We know you can't wait to pamper your loved one(s). We're as excited as you are and work tirelessly to dispatch your order as soon as possible. Currently orders above AED200 are eligible for free shipping and take to 3-5 business days to deliver.

9.Do I have to pay to return an item? In most cases, you (the customer) are responsible for all shipping costs associated with returning a product back to us. We will email you a return label for the item you wish to return, a shipping fee of AED20 will be deducted from your refund upon processing return.
To receive a shipping label just send a request letting us know that you'd like to return an item and include your order details.

10.Do I have to send back the old products? In order to receive a refund, you must return the old product back to Barks n’ Purrs. It must be in resellable conditions for the refund to be eligible. The customer must cover the minimal shipping charges to get the product back to us. In case a product is destroyed, please contact us first and we will give more detailed instructions. We recycle all returned products that are damaged. 

11.A product I have purchased was broken in less than 1 week.  We apologize for the inconvenience. Would you be able to share more information on how the product malfunction or defection with couple of pictures so we could raise this to the manufacture. We thrive to ensure you and your furr-baby are satisfied with our products and we will solve the matter immediately.

12.My furr-baby did not use the product I have purchased. We stand behind the quality and functionality of the products we sell but our number one priority is furr-baby’s happiness (and yours). So if your furr-baby (or you) is not satisfied with your purchase, feel free to return the item purchased within 30 days for store credit or refund. The product you are requesting the refund/return must be in resellable conditions to be eligible. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to attach the receipt or proof of purchase.

13.Can I track my delivery? We know you can't wait to pamper your loved one(s). We're as excited as you are and work tirelessly to dispatch your order as soon as possible. Our deliveries take between 3 – 5 working days and our  delivery partner will share a link with you on the day of the delivery for you to be able to track the order.

14.My delivery is delayed.  We are sorry to hear that your delivery is delayed, we work tirelessly to dispatch orders as soon as possible. We will investigate the delay with our delivery partner and get back to you as soon as possible with an update.